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Careers and training in hotels, catering and tourism| (1993) / Hayter, Roy
book:
http://library.hud.ac.uk/catlink/bib/96695
People who looked at this thing, also looked at this stuff...
JOURNALS
BOOKS
Restaurant management (1993) / Scanlon, Nancy Loman
Quality management in hospitality : best practice in action (1996) / Lockwood, Andrew
Managing employee relations in the hotel and catering industry (1995) / Lucas, Rosemary
Hospitality, Tourism and Leisure Management : Issues in Strategy and Culture. / Foley, M.
Service quality in hospitality organizations (1996) / Olsen, Michael D.
Hospitality facilities management and design (1992) / Stipanuk, David M.
see
this blog post
for more info