- Marketing science (Providence, R.I.)
- Journal of marketing theory and practice
- Sales & marketing management
- Precision marketing
- Journal of the Academy of Marketing Science
- International journal of bank marketing
- Journal of brand management
- Journal of retailing
- Journal of service research : JSR
- Journal of marketing research
- Corporate communications
- International journal of service industry management
- International journal of business and management
- Journal of services marketing
- Measuring business excellence
- Interfaces (Providence)
- Journal of consumer marketing
- International marketing review
- TQM magazine
- Total quality management & business excellence
- Media (Hong Kong, China : 1988)
- Brand strategy
- International journal of social economics
- Brandweek (New York, N.Y.)
- Journal of product & brand management
- International journal of consumer studies
- Marketing magazine (Toronto)
- MIT Sloan management review
- European business review
- Journal of advertising
- Journal of business strategy
- Business process management journal
- Marketing intelligence & planning
- Long range planning
- Vital speeches of the day
- Business horizons
- International journal of quality & reliability management
- Managing service quality
- Journal of marketing
- Journal of international business studies
- European journal of marketing
- Accountancy (London)
- International journal of retail & distribution management
- Management research news
- International journal of operations & production management
- Strategic direction (Bradford, England)
- International journal of physical distribution & logistics management
- Journal of business research
- Marketing week
- Advertising age
| | - Principles of direct and database marketing (3rd ed, 2005) / Tapp, Alan
- Customer relationship management : concepts and tools (2004) / Buttle, Francis
- CRM : redefining customer relationship management (2002) / Peel, Jeffrey
- Relationship marketing : creating stakeholder value (2002) / Christopher, Martin
- Principles of direct and database marketing : a digital orientation (4th ed, 2008) / Tapp, Alan
- Customer relationship marketing : get to know your customers and win their loyalty (2nd ed, 2000) / Stone, Merlin
- Relationship marketing : successful strategies for the age of the customer (1991) / McKenna, Regis
- Know your customer : new approaches to understanding customer value and satisfaction (1996) / Woodruff, Robert B.
- Business research methods (2nd ed, 2007) / Bryman, Alan
- Marketing communications : engagements, strategies and practice (4th ed, 2006) / Fill, Chris
- Strategy : analysis and practice (2005) / McGee, John
- Research methods for business students (4th ed, 2007) / Saunders, Mark
- Marketing strategy and competitive positioning (3rd ed, 2004) / Hooley, Graham J.
- International trade : new patterns of trade, production & investment (2nd ed, 2000) / Grimwade, Nigel
- SPSS V18 August 2010 (PASW)
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