Human resource management : a guide to personnel practice in the hotel and catering industry.| (1991) / Riley, Michael

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		Managing service in food and beverage operations (1985) / Rey, Anthony M. Human resource practice in the hospitality industry (1995) / Roberts, John Managing employee relations in the hotel and catering industry (1995) / Lucas, Rosemary Working in hotels and catering. (2nd ed, 1997) / Wood, Roy C. The Management of foodservice operations (1994) / Jones, Peter Strategic hospitality management : theory and practice for the 1990s (1991) / Boer, Andrew Modern restaurant service : a manual for students and practitioners (1990) / Fuller, John The franchise paradox : new directions, different strategies. (1997) / Price, Stuart Researching and writing dissertations in hospitality and tourism (1998) / Clark, Mona A. The management of hotel operations (1989) / Jones, Peter Successful pubs and inns (2nd ed, 1998) / Sargent, Michael Hotel management and operations (1990) / Rutherford, Denney G. The international hospitality business (1996) / Kotas, Richard Managing projects in hospitality organizations (1992) / Teare, Richard Strategic management : a resource-based approach for the hospitality and tourism industries (1993) / Teare, Richard Hospitality and catering : a closer look (1996) / Jones, Ursula Human resource management in the hospitality industry (1996) / Go, Frank M. Managing people : a guide for managers in the hotel and catering industry (2nd ed, 2000) / Riley, Michael Hospitality management : a human resources approach (1992) / Mullins, Laurie J. European human resource management in transition (1994) / Sparrow, Paul Managing human resources in the European tourism and hospitality industriy : a strategic approach (1995) / Baum, Tom Strategic management for travel and tourism (2003) / Evans, Nigel Hospitality retail management : a unit manager's guide (2000) / Lashley, Conrad Human resource management in the hospitality and tourism industry. (2nd ed, 1996) / Riley, Michael Service quality in hospitality organizations (1996) / Olsen, Michael D. Strategic decision-making (1992) / Gore, Chris Human resource management in the hospitality industry : an introductory guide (8th ed, 2005) / Boella, M. J. Food and beverage management. (3rd ed, 1998) / Davis, Bernard Hospitality facilities management and design (1992) / Stipanuk, David M. The international hospitality industry : organizational and operational issues (1995) / Jones, Peter Accommodation management : a systems approach (1993) / Jones, Christine Hospitality, Tourism and Leisure Management : Issues in Strategy and Culture. / Foley, M. Yield management : strategies for the service industries (1997) / Ingold, Anthony Human resource management for hospitality services (1997) / Goldsmith, Alistair International hospitality management (1992) / Teare, Richard Introduction to hospitality operations (1996) / Jones, Peter International hotels : development and management (1994) / Gee, Chuck Y. The character of a corporation : how your company's culture can make or break your business (1998) / Goffee, Robert Empowering service excellence : beyond the quick fix (1997) / Lashley, Conrad Globalization strategy in the hotel industry (1995) / Go, Frank M. Tourism destinations (1997) / Davidson, Rob Managing people in the hospitality industry (3rd ed, 1998) / Mullins, Laurie J. Tourist destination management : issues, analysis and policies (1995) / Laws, Eric Behavioural studies in hospitality management (1995) / Carmouche, Rita Organizational behaviour for hospitality management (1994) / Wood, Roy C. Transport and tourism (1999) / Page, Stephen The global HR manager : creating the seamless organisation (1999) / Joynt, Pat Organisational culture (1995) / Brown, Andrew D. The business of hotels (4th ed, 2000) / Medlik, S. Front office : procedures, social skills, yield and management (2nd ed, 1999) / Abbott, Peter Sociology of leisure : a reader (1995) / Critcher, Chas Hospitality management and organisational behaviour (4th ed, 2001) / Mullins, Laurie J. An introduction to the UK hospitality industry : a comparative approach (2000) / Brotherton, Bob Hygiene for management : a text for food hygiene courses (8th ed, 1998) / Sprenger, Richard A. Organisational culture (2nd ed, 1998) / Brown, Andrew D. Hospitality marketing (1996) / Wearne, Neil Introduction to training (1997) / Hackett, Penny Organizational culture and leadership (3rd ed, 2004) / Schein, Edgar H. Competitive customer care : a guide to keeping customers (1992) / Stone, Merlin Understanding customers. (1997) / Rice, Chris Delivering quality service : balancing customer perceptions and expectations (1990) / Zeithaml, Valarie A. Strategic management and organisational dynamics : the challenge of complexity (3rd ed, 2000) / Stacey, Ralph D. Tourism : principles and practice (2nd ed, 1998) / Cooper, Christopher P. Organizational behavior : core concepts (4th ed, 2000) / Vecchio, Robert P. Competitive strategy : techniques for analyzing industries and competitors : with a new introduction (1998) / Porter, Michael E. Strategic management : an analytical introduction (3rd ed, 1996) / Luffman, George A.