Services management : the new paradigm in hospitality| (2007) / Kandampully, Jay

People who looked at this thing, also looked at this stuff...

JOURNALS		BOOKS
Benefits & compensation digest Cross cultural management International journal of human resource management Journal of vacation marketing Lodging hospitality International journal of hospitality management Tourism and hospitality research Cornell hotel and restaurant administration quarterly Journal of service research : JSR Cornell hospitality quarterly International journal of service industry management Journal of travel & tourism marketing Employee relations Human resource management journal Service industries journal Career development international International journal of manpower Journal of international business studies Journal of travel research International journal of contemporary hospitality management International journal of quality & reliability management Managing service quality Journal of services marketing Nation's restaurant news Personnel review Caterer & hotelkeeper Personnel today Human relations (New York) Tourism management (1982) Annals of tourism research Journal of marketing International journal of operations & production management		Cases in hospitality management : a critical incident approach (2nd ed, 2006) / Hinkin, Timothy R. A host of opportunities : an introduction to hospitality management (2nd ed, 2007) / Van Hoof, Hubert B. Researching hospitality and tourism : a student guide (2008) / Brotherton, Bob Hospitality law : managing legal issues in the hospitality industry (3rd ed, 2009) / Barth, Stephen C. Service quality management in hospitality, tourism, and leisure (2001) / Kandampully, Jay Human resource management in the hospitality industry : a practitioner's perspective (2005) / Tesone, D. V. Introduction to the hospitality industry (6th ed, 2006) / Powers, Thomas F. Hotel front office management (3rd ed, 2003) / Bardi, James A. Supervision in the hospitality industry : applied human resources. (5th ed, 2007) / Miller, Jack E. Strategic management in the hospitality industry (2nd ed, 1998) / Olsen, Michael D. Human resource practice in the hospitality industry (1995) / Roberts, John Planning research in hospitality and tourism (2008) / Altinay, Levent Hospitality 2010 : the future of hospitality and travel (2006) / Cetron, Marvin J. Strategic operations management (2nd ed, 2005) / Brown, Steve Introduction to management in the hospitality industry (8th ed, 2006) / Powers, Thomas F. Marketing for hospitality and tourism (3rd ed, 2003) / Kotler, Philip Strategic management in the hospitality industry (3rd ed, 2008) / Olsen, Michael D. International hospitality management : concepts and cases (2007) / Clarke, Alan Hotel management and operations. (4th ed, 2007) / Rutherford, Denney G. Human resource management in the hospitality industry : an introductory guide (8th ed, 2005) / Boella, M. J. Hospitality management strategies (2005) / Nykiel, Ronald A. Introduction to hospitality operations : an indisposable guide to the industry (2nd ed, 2002) / Jones, Peter Human resource management in the hospitality industry (7th ed, 2000) / Boella, M. J. Hospitality strategic management : concepts and cases (2005) / Harrison, Jeffrey S. Service operations management : improving service delivery (3rd ed, 2008) / Johnston, Robert Developing hospitality properties and facilities (2000) / Ransley, Josef Principles of hospitality law (2nd ed) / Boella, M. J. Hospitality marketing : an introduction (2004) / Bowie, David Human resource management for tourism, hospitality and leisure : an international perspective (2006) / Baum, Tom Human resource management for the hospitality and tourism industries (2007) / Nickson, Dennis The international hospitality industry : structure, characteristics and issues (2003) / Brotherton, Bob Organizational behaviour in hotels and restaurants : an international perspective (1999) / Guerrier, Yvonne Developing hospitality properties and facilities (2nd ed, 2004) / Ransley, Josef Managing people in the hospitality industry (3rd ed, 1998) / Mullins, Laurie J. Human resource management : international perspectives in hospitality and tourism (2004) / D'Annunzio-Green, Norma Working in hotels and catering. (2nd ed, 1997) / Wood, Roy C. Front office : procedures, social skills, yield and management (2nd ed, 1999) / Abbott, Peter Accommodation management : a systems approach (1993) / Jones, Christine Yield management : strategies for the service industries (1997) / Ingold, Anthony Marketing for hospitality and tourism (4th ed, 2006) / Kotler, Philip Restaurant planning, design, and construction : a survival manual for owners, operators, and developers (1997) / Katz, Jeff B. Contemporary strategic management (2004) / Pettinger, Richard Hospitality management and organisational behaviour (4th ed, 2001) / Mullins, Laurie J. International human resource management : globalization, national systems and multinational companies (2006) / Edwards, Tony The management of service operations / J. Nevan Wright and Peter Race. (2nd ed, 2004) / Wright, J. Nevan Human resource management in the hospitality and tourism industry. (2nd ed, 1996) / Riley, Michael The management of hotel operations (1989) / Jones, Peter An introduction to the UK hospitality industry : a comparative approach (2000) / Brotherton, Bob Corporate strategy for hospitality (1996) / Knowles, Tim Food preparation and cooking / Levels 1 & 2, 1995 standards edition. (1995) / Hayter, Roy Organizational behaviour for hospitality management (1994) / Wood, Roy C. Managing people : a guide for managers in the hotel and catering industry (2nd ed, 2000) / Riley, Michael Accommodation management : perspectives for the international hotel industry. (1999) / Verginis, Constantinos S. International HRM : a cross-cultural approach (2002) / Jackson, T. H. Cross-cultural management in work organisations (2007) / French, Ray The Management of foodservice operations (1994) / Jones, Peter Hospitality marketing (1996) / Wearne, Neil Food and beverage management. (3rd ed, 1998) / Davis, Bernard Operations management (2006) / Greasley, Andrew Behavioural studies in hospitality management (1995) / Carmouche, Rita Hospitality facilities management and design (1992) / Stipanuk, David M. Managing employee relations in the hotel and catering industry (1995) / Lucas, Rosemary Managing and organizations : an introduction to theory and practice (2005) / Clegg, Steward Services marketing : integrating customer focus across the firm. (4th ed, 2006) / Zeithaml, Valarie A. Understanding the hospitality consumer (2002) / Williams, Alistair Human resource management in the hospitality industry (1996) / Go, Frank M. Service operations management : improving service delivery (2nd ed, 2005) / Johnston, Robert International hotels : development and management (1994) / Gee, Chuck Y. Hotels and resorts : planning, design, and refurbishment (1995) / Lawson, Fred Tourism : principles and practice (3rd ed, 2005) / Cooper, Chris Introduction to hospitality operations (1996) / Jones, Peter Managing human resources in the European tourism and hospitality industriy : a strategic approach (1995) / Baum, Tom Globalization strategy in the hotel industry (1995) / Go, Frank M. The international hospitality industry : organizational and operational issues (1995) / Jones, Peter Human resource management for hospitality services (1997) / Goldsmith, Alistair International human resource management (2003) / Harris, Hilary Operations management (2nd ed, 2005) / Hill, Terry Consumer behaviour in tourism (1999) / Swarbrooke, John Organisational culture (2nd ed, 1998) / Brown, Andrew D. Organizational culture and leadership (3rd ed, 2004) / Schein, Edgar H. Understanding management (4th ed, 2004) / Daft, Richard L. Organizational behaviour : an introductory text (6th ed, 2007) / Huczynski, Andrzej The strategy process : concepts, contexts, cases. (4th ed, 2003) / Mintzberg, Henry Management theory and practice (6th ed, 2004) / Cole, G. A. Management and organisational behaviour (8th ed, 2007) / Mullins, Laurie J. Operations management (5th ed, 2007) / Slack, Nigel Competitive advantage : creating and sustaining superior performance (1985) / Porter, Michael E. Competitive strategy : techniques for analyzing industries and competitors : with a new introduction (1998) / Porter, Michael E.