The managed heart : commercialization of human feeling| (20th ed, 2003) / Hochschild, Arlie Russell

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An introduction to qualitative research (3rd ed, 2006) / Flick, Uwe Criminological perspectives : essential readings (2nd ed, 2003) / McLaughlin, Eugene Basics of qualitative research : grounded theory procedures and techniques (1990) / Strauss, Anselm L. Introduction to social psychology : a European perspective (3rd ed, 2001) / Hewstone, Miles The Oxford handbook of criminology (4th ed, 2007) / Maguire, Mike The problem of crime (2nd ed, 2001) / Muncie, John Doing qualitative research : a practical handbook. (2000) / Silverman, David SPSS V18 August 2010 (PASW)