Business process reengineering : breakpoint strategies for market dominance| (1993) / Johansson, Henry J.

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JOURNALS		BOOKS
		Business process redesign : a view from the inside (1997) / Braganza, Ashley Business process re-engineering : myth and reality (1994) / Coulson-Thomas, Colin Business reengineering : the survival guide (1994) / Andrews, Dorine C. Beyond business process reengineering : towards the holonic enterprise (1995) / McHugh, Patrick The reengineering revolution : the handbook (1995) / Hammer, Michael BPR in the public sector : an overview of business process re-engineering (1994) / Central Computer and Telecommunications Agency Automating business process re-engineering : breaking the TQM barrier (1994) / Hansen, Gregory A. Modelling techniques for business process and benchmarking (1997) / IFIP TC5 WG5.7 International Workshop on Modelling Techniques for Business Process Re-engineering and Benchmarking (18-19 April 96 : Bordeaux, France) The reengineering revolution? : critical studies of corporate change (2000) / Knights, David Re-engineering the enterprise : proceedings of the IFIP TC5/WG5.7 working conference on re-engineering the enterprise, Galway, Ireland, 1995 (1995) / IFIP TC5/WG5.7 Working Conference on Re-engineering the Enterprise (1995 : Galway, Ireland) Managing business processes : BPR and beyond (1996) / Armistead, Colin G. Implementing total quality management (1992) / Munro-Faure, Lesley Learning from the future : competitive foresight scenarios (1998) / Fahey, Liam What customers like about you : adding emotional value for service excellence and competitive advantage (1998) / Freemantle, David Beyond TQM (1993) / Flood, Robert L. Industrial marketing strategy (3rd ed, 1991) / Webster, Frederick E. Practical soft systems analysis. (1990) / Patching, David Operations and the management of change. (1997) / Gilgeous, Victor Creating value : shaping tomorrow's business (1998) / Mathur, Shiv Sahai Power, politics, and organizational change : winning the turf game (1999) / Buchanan, David A. Total quality management : text with cases (2nd ed, 2000) / Oakland, John S. Essentials of business research methods (2003) / Hair, Joseph F. Operations management strategy (1993) / Harrison, Mike Managing the external environment : a strategic perspective (1992) / Mercer, David A business plan : build a great plan for the growing business (3rd ed, 1998) / West, Alan Cross-cultural management (1995) / Jackson, Terence Management accounting (4th ed, 1996) / Lucey, T. Strategy : process, content, context : an international perspective (2nd ed, 1998) / Wit, Bob de Operations and quality management. (1999) / Ho, Samuel K. Strategy safari : a guided tour through the wilds of strategic management (1998) / Mintzberg, Henry Production and operations management : manufacturing and services (8th ed, 1998) / Chase, Richard B. International retailing : trends and strategies (1995) / McGoldrick, Peter J. Research methods for business : a skill-building approach (4th ed, 2003) / Sekaran, Uma Cases in environmental management and business strategy. (1994) / Welford, Richard Managing change (2nd ed, 1993) / Mabey, Christopher The strategy process : concepts, contexts, cases (3rd ed, 1996) / Mintzberg, Henry Environmental strategy and sustainable development : the corporate challenge for the twenty-first century (1995) / Welford, Richard Managing change in organizations (4th ed, 2003) / Carnall, C. A. The Gower handbook of logistics and distribution management. (4th ed, 1990) / Gattorna, John Decision making : an integrated approach (2nd ed, 1998) / Jennings, David Company accounts : analysis, interpretation and understanding (6th ed, 2004) / Pendlebury, M. W. Strategic business marketing (3rd ed, 1995) / Chisnall, Peter M. Modern business administration (6th ed, 1994) / Appleby, Robert C. International marketing (8th ed, 2000) / Terpstra, Vern International trade : theory and evidence (1995) / Markusen, James R. Management strategies for information technology (1989) / Earl, Michael J. Global shift : transforming the world economy. (3rd ed, 1998) / Dicken, Peter Competitive strategy : techniques for analyzing industries and competitors : with a new introduction (1998) / Porter, Michael E. European business : issue-based approach (1996) / Welford, Richard Competitive advantage : creating and sustaining superior performance (1985) / Porter, Michael E. European business. (2nd ed, 1999) / Harris, Neil Strategic management : an analytical introduction (3rd ed, 1996) / Luffman, George A. Strategic marketing communications : new ways to build and integrate communications (1997) / Smith, Paul The customer service planner. (1992) / Christopher, Martin Operations management. (1999) / Waters, Donald Strategic management (4th ed, 2001) / Thompson, John L. Organisational behaviour and analysis : an integrated approach (1998) / Rollinson, Derek Strategic management : awareness and change (5th ed, 2005) / Thompson, John L. Research methods for business students (4th ed, 2007) / Saunders, Mark Marketing (1998) / Lancaster, Geoffrey A.