The management of service operations / J. Nevan Wright and Peter Race.| (2nd ed, 2004) / Wright, J. Nevan

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Service operations management : improving service delivery (2nd ed, 2005) / Johnston, Robert Service operations management : strategy, design, and delivery (1997) / Hope, Christine International hospitality management : concepts and cases (2007) / Clarke, Alan Human resource management in the hospitality industry : an introductory guide (8th ed, 2005) / Boella, M. J. Contemporary strategic management (2004) / Pettinger, Richard Hospitality strategic management : concepts and cases (2005) / Harrison, Jeffrey S. International human resource management : globalization, national systems and multinational companies (2006) / Edwards, Tony Accommodation management : perspectives for the international hotel industry. (1999) / Verginis, Constantinos S. Managing people in the hospitality industry (3rd ed, 1998) / Mullins, Laurie J. Accommodation management : a systems approach (1993) / Jones, Christine Human resource management for tourism, hospitality and leisure : an international perspective (2006) / Baum, Tom Developing hospitality properties and facilities (2nd ed, 2004) / Ransley, Josef An introduction to the UK hospitality industry : a comparative approach (2000) / Brotherton, Bob Organizational behaviour for hospitality management (1994) / Wood, Roy C. Cases in leadership (2007) / Rowe, W. Glenn The international hospitality industry : structure, characteristics and issues (2003) / Brotherton, Bob Behavioural studies in hospitality management (1995) / Carmouche, Rita Organizational behaviour in hotels and restaurants : an international perspective (1999) / Guerrier, Yvonne Business research : a practical guide for undergraduate & postgraduate students (3rd ed, 2009) / Collis, Jill Competitive advantage : creating and sustaining superior performance (2004) / Porter, Michael E. Introduction to operations management (2nd ed, 2002) / Naylor, John Human resource management for the hospitality and tourism industries (2007) / Nickson, Dennis Managing change in organizations (5th ed, 2007) / Carnall, C. A. Organizational behavior (9th ed, 2005) / Schermerhorn, John R. Understanding the hospitality consumer (2002) / Williams, Alistair Contemporary human resource management : text and cases (2nd ed, 2006) / Redman, Tom Tourism : principles and practice (3rd ed, 2005) / Cooper, Chris Food and beverage management. (3rd ed, 1998) / Davis, Bernard Human resource management for hospitality services (1997) / Goldsmith, Alistair International human resource management (2003) / Harris, Hilary Hospitality management and organisational behaviour (4th ed, 2001) / Mullins, Laurie J. Service quality : new directions in theory and practice (1994) / Rust, Roland T. Service quality in hospitality organizations (1996) / Olsen, Michael D. Hospitality marketing (1996) / Wearne, Neil Human resource management (7th ed, 2008) / Torrington, Derek Hospitality facilities management and design (1992) / Stipanuk, David M. Strategic management : awareness & change. (6th ed, 2010) / Thompson, John L. Contemporary strategy analysis (5th ed, 2005) / Grant, Robert M. Delivering quality service : balancing customer perceptions and expectations (1990) / Zeithaml, Valarie A. Culture's consequences : comparing values, behaviors, institutions, and organizations across nations (2nd ed, 2001) / Hofstede, Geert Organisational culture (2nd ed, 1998) / Brown, Andrew D. Finance and accounting for non-specialist students (1998) / Pizzey, Alan Core concepts of organizational behavior (2004) / Schermerhorn, John R. Finance and accounting for business (2004) / Ryan, Bob Operations management (2nd ed, 2005) / Hill, Terry Management theory and practice (6th ed, 2004) / Cole, G. A. Globalization strategy in the hotel industry (1995) / Go, Frank M. 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Strategic management : awareness and change (5th ed, 2005) / Thompson, John L. Introducing human resource management (4th ed, 2005) / Foot, Margaret Operations management (5th ed, 2007) / Slack, Nigel Human resource development : beyond training interventions. (7th ed, 2004) / Reid, Margaret Competitive advantage : creating and sustaining superior performance (1985) / Porter, Michael E. Research methods for business students (4th ed, 2007) / Saunders, Mark Organizational behaviour : an introductory text (5th ed, 2004) / Buchanan, David A. Sociology, work and industry (4th ed, 2003) / Watson, Tony J. Principles of marketing. (4th ed, 2006) / Brassington, Frances Corporate strategy (2nd ed, 1999) / Bennett, Roger Strategic management : an analytical introduction (3rd ed, 1996) / Luffman, George A. Exploring corporate strategy (7th ed, 2005) / Johnson, Gerry