Services marketing : integrating customer focus across the firm.| (4th ed, 2006) / Zeithaml, Valarie A.

People who looked at this thing, also looked at this stuff...

JOURNALS		BOOKS
Journal of alternative investments Financial planning (Atlanta, Ga.) Emerging markets review World Bank economic review Quarterly review of economics and finance Annals of the University of Petroşani. Economics International journal of law and management Journal of financial economics International review of financial analysis International review of economics & finance European journal of law and economics Accounting, auditing, & accountability Review of financial studies Business Europe (Economist Intelligence Unit (Great Britain)) Management accounting quarterly Business and society review (1974) Small business economics Journal of risk finance International financial law review Journal of economic studies (Bradford) Journal of consumer affairs Journal of business finance & accounting Review of international economics Business strategy series Journal of financial regulation and compliance World economy Corporate social-responsibility and environmental management Accounting and business research Investment weekly news Journal of global marketing Journal of accounting research Journal of financial services marketing Journal of business (Chicago, Ill.) Journal of accounting and public policy European business journal Competitiveness review Corporate reputation review International journal of commerce and management Journal of finance (New York) International studies of management & organization Global finance Printing world Industrial management (Des Plaines) Journal of international marketing (East Lansing, Mich.) International affairs (London) African business Economics letters Precision marketing Financial analysts journal Management accounting research Abacus (Sydney) Accounting review World trade (Irvine, Calif.) Journal of general management Interfaces (Providence) Money marketing Journal of world business : JWB Cross cultural management Journal of direct, data and digital marketing practice International journal of productivity and performance management CPA journal (1975) Journal of targeting, measurement and analysis for marketing Foreign affairs (New York, N.Y.) Journal of retailing Euromoney British accounting review Mortgage banking Internal auditor Industrial marketing management Credit management European accounting review Chartered accountants journal of New Zealand Financial management Journal of banking & finance Managing service quality Journal of business ethics Critical perspectives on accounting Measuring business excellence Management of environmental quality International journal of management reviews : IJMR Chemical week Journal of service research : JSR Journal of the Academy of Marketing Science International journal of bank marketing Internet research Journal of business communication (1973) Supply chain management Business ethics quarterly Strategic management journal Journal of accountancy Academy of Management executive (1993) California management review Corporate governance (Bradford) Motor transport (London, England) Corporate governance Journal of international business studies Managerial auditing journal Business economics (Cleveland, Ohio) Human resource management Accounting, organizations and society		Principles of services marketing (3rd ed, 2001) / Palmer, Adrian Customer care excellence : how to create an effective customer focus (6th ed, 2010) / Cook, Sarah Managing services marketing : text and readings (4th ed, 1999) / Bateson, John E. G. Services marketing : text and cases (2nd ed, 2003) / Baron, Steve Services management : the new paradigm in hospitality (2007) / Kandampully, Jay Services marketing : people, technology, strategy (4th ed, 2001) / Lovelock, Christopher H. Service operations management : improving service delivery (3rd ed, 2008) / Johnston, Robert Accounting for managers : interpreting accounting information for decision-making (3rd ed, 2009) / Collier, Paul M. Services marketing : integrating customer focus across the firm (5th ed, 2009) / Zeithaml, Valarie A. Researching and writing a dissertation : an essential guide for business students (3rd ed, 2010) / Fisher, C. M. Financial services marketing (2000) / Harrison, Tina Marketing for tourism (3rd ed, 1995) / Holloway, J. Christopher Managing financial resources (3rd ed, 2003) / Broadbent, Michael Service operations management : improving service delivery (2nd ed, 2005) / Johnston, Robert Marketing financial services (2nd ed, 1995) / Ennew, Christine A manager's guide to self-development (5th ed, 2007) / Pedler, Mike International hospitality management : concepts and cases (2007) / Clarke, Alan Strategic customer care : an evolutionary approach to increasing customer value and profitability (1999) / Brown, Stanley A. The marketing of services (1984) / Cowell, Donald W. Accounting : an introduction (5th ed, 2010) / McLaney, E. J. Consumer behavior (4th ed, 2007) / Hoyer, Wayne D. Satisfaction : a behavioral perspective on the consumer (1997) / Oliver, Richard L. Principles of services marketing (1994) / Palmer, Adrian Advances in relationship marketing (1995) / Payne, Adrian Marketing in travel and tourism (3rd ed, 2001) / Middleton, Victor T. C. Finance and accounting for business (2nd ed, 2008) / Ryan, Bob Marketing planning & strategy (6th ed, 2000) / Jain, Subhash C. Accounting and finance for non-specialists (5th ed, 2006) / Atrill, Peter Service quality : new directions in theory and practice (1994) / Rust, Roland T. Principles of marketing. (4th ed, 2005) / Kotler, Philip Kotler on marketing (2001) / Kotler, Philip Relationship marketing : creating stakeholder value (2002) / Christopher, Martin Human resource management for the hospitality and tourism industries (2007) / Nickson, Dennis An introduction to the UK hospitality industry : a comparative approach (2000) / Brotherton, Bob Accounting : an introduction (4th ed, 2008) / McLaney, E. J. Business research methods (10th ed, 2008) / Cooper, Donald R. Marketing management. (12th ed, 2006) / Kotler, Philip Tourism : principles and practice (3rd ed, 2005) / Cooper, Chris In charge of customer satisfaction : a competence approach (1997) / Cartwright, Roger Know your customer : new approaches to understanding customer value and satisfaction (1996) / Woodruff, Robert B. Hospitality marketing (1996) / Wearne, Neil Front office : procedures, social skills, yield and management (2nd ed, 1999) / Abbott, Peter The handbook of logistics and distribution management (3rd ed, 2006) / Rushton, Alan Doing your dissertation in business and management : the reality of researching and writing (2006) / Brown, Reva Strategic marketing (8th ed, 2006) / Cravens, David W. Principles of marketing (12th ed, 2008) / Kotler, Philip Consumer behavior : buying, having, and being (6th ed, 2004) / Solomon, Michael R. Research methods for business : a skill-building approach. (5th ed, 2010) / Sekaran, Uma Consumer behavior and marketing strategy (7th ed, 2005) / Peter, J. Paul Marketing research (7th ed, 2005) / Chisnall, Peter M. Hospitality management and organisational behaviour (4th ed, 2001) / Mullins, Laurie J. Marketing strategy and competitive positioning (3rd ed, 2004) / Hooley, Graham J. Marketing communications : engagements, strategies and practice (4th ed, 2006) / Fill, Chris Qualitative methods in management research (2nd ed, 2000) / Gummesson, Evert Consumer behavior (8th ed, 2004) / Schiffman, Leon G. Business research : a practical guide for undergraduate and postgraduate students (1997) / Hussey, Jill Customer relationship marketing : get to know your customers and win their loyalty (2nd ed, 2000) / Stone, Merlin Consumers (2002) / Arnould, Eric J. Consumer behavior : buying, having, and being (5th ed, 2002) / Solomon, Michael R. Organizational culture and leadership (3rd ed, 2004) / Schein, Edgar H. Relationship marketing for competitive advantage : winning and keeping customers (1998) / Payne, Adrian Research methods for business students (5th ed, 2009) / Saunders, Mark Business research methods (2nd ed, 2007) / Bryman, Alan Understanding customers. (1997) / Rice, Chris Strategic market management (7th ed, 2005) / Aaker, David A. Accounting and finance for non-specialists (3rd ed, 2001) / Atrill, Peter Strategy : analysis and practice (2005) / McGee, John Consumer culture (1996) / Lury, Celia International marketing (2000) / Cateora, Philip R. Business research methods (9th ed, 2006) / Cooper, Donald R. Delivering quality service : balancing customer perceptions and expectations (1990) / Zeithaml, Valarie A. Researching business and management (2005) / Maylor, Harvey Research methods for business students (4th ed, 2007) / Saunders, Mark Exploring corporate strategy (7th ed, 2005) / Johnson, Gerry Accounting for non-accounting students (6th ed, 2004) / Dyson, J. R. Research methods for business : a skill-building approach (4th ed, 2003) / Sekaran, Uma European business (4th ed, 2001) / Mercado, Simon Tourism : principles and practice (2nd ed, 1998) / Cooper, Christopher P. Retail marketing (2nd ed, 2002) / McGoldrick, Peter J. Applied consumer behaviour (1996) / Evans, Martin Exploring corporate strategy : Gerry Johnson, Kevan Scholes, Richard Whittington. (7th ed, 2006) / Johnson, Gerry Principles of marketing (3rd ed, 2003) / Brassington, Frances Operations management (5th ed, 2007) / Slack, Nigel Consumer behavior (8th ed, 1995) / Engel, James F. Management and organisational behaviour (8th ed, 2007) / Mullins, Laurie J. Marketing (1998) / Lancaster, Geoffrey A. Strategic management : awareness and change (5th ed, 2005) / Thompson, John L. Organizational behaviour : an introductory text (5th ed, 2004) / Buchanan, David A. International trade : new patterns of trade, production & investment (2nd ed, 2000) / Grimwade, Nigel Principles of marketing. (4th ed, 2006) / Brassington, Frances Corporate strategy (2nd ed, 1999) / Bennett, Roger