Service quality management in hospitality, tourism, and leisure| (2001) / Kandampully, Jay

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JOURNALS		BOOKS
International journal of human resource management		Managing for quality in the hospitality industry (2006) / King, John H. Services management : the new paradigm in hospitality (2007) / Kandampully, Jay Employment relations in the hospitality and tourism industries (2004) / Lucas, Rosemary Environmental management for hotels : a student's handbook (1996) / Kirk, D. Innovation and entrepreneurship (2007) / Bessant, J. R. International hospitality management : concepts and cases (2007) / Clarke, Alan Empowerment : HR strategies for service excellence (2001) / Lashley, Conrad Human resource management in the hospitality industry : an introductory guide (8th ed, 2005) / Boella, M. J. Human resource management : international perspectives in hospitality and tourism (2004) / D'Annunzio-Green, Norma Working in hotels and catering. (2nd ed, 1997) / Wood, Roy C. Managing people in the hospitality industry (3rd ed, 1998) / Mullins, Laurie J. Contemporary strategic management (2004) / Pettinger, Richard Hotel management and operations. (4th ed, 2007) / Rutherford, Denney G. Accommodation management : a systems approach (1993) / Jones, Christine Yield management : strategies for the service industries (1997) / Ingold, Anthony Organizational behaviour in hotels and restaurants : an international perspective (1999) / Guerrier, Yvonne Front office : procedures, social skills, yield and management (2nd ed, 1999) / Abbott, Peter The international hospitality industry : structure, characteristics and issues (2003) / Brotherton, Bob Developing hospitality properties and facilities (2nd ed, 2004) / Ransley, Josef An introduction to the UK hospitality industry : a comparative approach (2000) / Brotherton, Bob Hospitality management and organisational behaviour (4th ed, 2001) / Mullins, Laurie J. Accommodation management : perspectives for the international hotel industry. (1999) / Verginis, Constantinos S. The Management of foodservice operations (1994) / Jones, Peter Human resource management for tourism, hospitality and leisure : an international perspective (2006) / Baum, Tom Human resource management for the hospitality and tourism industries (2007) / Nickson, Dennis Human resource management in the hospitality and tourism industry. (2nd ed, 1996) / Riley, Michael Managing human resources in the European tourism and hospitality industriy : a strategic approach (1995) / Baum, Tom Food and beverage management. (3rd ed, 1998) / Davis, Bernard The business of hotels (4th ed, 2000) / Medlik, S. Introduction to hospitality operations (1996) / Jones, Peter Globalization strategy in the hotel industry (1995) / Go, Frank M. Service operations management : improving service delivery (2nd ed, 2005) / Johnston, Robert Service quality in hospitality organizations (1996) / Olsen, Michael D. Understanding the hospitality consumer (2002) / Williams, Alistair Hospitality marketing (1996) / Wearne, Neil Consumer behaviour in tourism (1999) / Swarbrooke, John Service quality : new directions in theory and practice (1994) / Rust, Roland T. Tourism : principles and practice (3rd ed, 2005) / Cooper, Chris Hospitality facilities management and design (1992) / Stipanuk, David M. International human resource management (2003) / Harris, Hilary Behavioural studies in hospitality management (1995) / Carmouche, Rita Organizational behaviour for hospitality management (1994) / Wood, Roy C. International hotels : development and management (1994) / Gee, Chuck Y. Organizational culture and leadership (3rd ed, 2004) / Schein, Edgar H. Delivering quality service : balancing customer perceptions and expectations (1990) / Zeithaml, Valarie A. Understanding management (4th ed, 2004) / Daft, Richard L. Management theory and practice (6th ed, 2004) / Cole, G. A. Management and organisational behaviour (8th ed, 2007) / Mullins, Laurie J. Competitive advantage : creating and sustaining superior performance (1985) / Porter, Michael E. Strategic management : awareness and change (5th ed, 2005) / Thompson, John L.