Collaborative customer relationship management : taking CRM to the next level| (2004) / Kracklauer, Alexander H.

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Marketing intelligence & planning Managing service quality		Customer relationship management systems handbook (2003) / Sharp, Duane E. Customer relationship management (2005) / Peelen, Ed Customer relationship management : perspectives from the marketplace (2003) / Knox, Simon Customer relationship management : concepts and tools (2004) / Buttle, Francis CRM : redefining customer relationship management (2002) / Peel, Jeffrey Customer relationship management : electronic customer care in the new economy (2002) / Muther, Andreas Loyalty.com : customer relationship management in the new era of Internet marketing (2000) / Newell, Frederick Customer responsive management : the flexible advantage (1996) / Davis, Frank W. Building great customer experiences (2002) / Shaw, Colin What customers value most : how to achieve business transformation by focusing on processes that touch your customers : satisfied customers, increased revenue, improved profitability (1995) / Brown, Stanley A. Relationship marketing : creating stakeholder value (2002) / Christopher, Martin Customer relationship marketing : get to know your customers and win their loyalty (2nd ed, 2000) / Stone, Merlin Operations management / Quality and competitiveness in a global environment (5th ed, 2006) / Russell, Roberta S. Know your customer : new approaches to understanding customer value and satisfaction (1996) / Woodruff, Robert B. Competitive customer care : a guide to keeping customers (1992) / Stone, Merlin Marketing strategy and competitive positioning (3rd ed, 2004) / Hooley, Graham J. Accounting for non-accounting students (6th ed, 2004) / Dyson, J. R. Operations management (5th ed, 2007) / Slack, Nigel Sociology, work and industry (4th ed, 2003) / Watson, Tony J. Exploring corporate strategy (7th ed, 2005) / Johnson, Gerry