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Customer relationship management : perspectives from the marketplace| (2003) / Knox, Simon

book: http://library.hud.ac.uk/catlink/bib/419218

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JOURNALSBOOKS
  1. Precision marketing
  2. Customer relationship management (Malibu, Calif.)
  3. Journal of marketing management
  4. Journal of the Academy of Marketing Science
  5. Journal of hospitality & tourism research (Washington, D.C.)
  6. Journal of service research : JSR
  7. Journal of marketing research
  8. Chain store age (1995)
  9. Marketing intelligence & planning
  10. International journal of bank marketing
  11. Brand strategy
  12. MIT Sloan management review
  13. Brandweek (New York, N.Y.)
  14. California management review
  15. Hotel & motel management
  16. Journal of services marketing
  17. Nation's restaurant news
  18. Journal of marketing
  19. Journal of consumer marketing
  20. Campaign (London. 1968)
  21. Computerworld
  22. Grocer
  23. Managing service quality
  24. European journal of marketing
  25. Industrial management + data systems
  26. Management decision
  27. International journal of retail & distribution management
  28. International journal of contemporary hospitality management
  29. Computer weekly
 
  1. Customer relationship management : organizational and technological perspectives. (2003) / Rajola, Federico
  2. Customer relationship management systems handbook (2003) / Sharp, Duane E.
  3. Collaborative customer relationship management : taking CRM to the next level (2004) / Kracklauer, Alexander H.
  4. Customer is king : how to exceed their expectations (2005) / Craven, Robert
  5. Customer relationship management : concepts and tools (2004) / Buttle, Francis
  6. Customer loyalty : a guide for time travelers (2006) / Robinson, Sionade
  7. CRM : redefining customer relationship management (2002) / Peel, Jeffrey
  8. Customer relationship management : business guide (2000) / Reeves, Joanna
  9. Customer relationship management (2005) / Peelen, Ed
  10. Customer relationship management : electronic customer care in the new economy (2002) / Muther, Andreas
  11. Relationship marketing : creating stakeholder value (2002) / Christopher, Martin
  12. The power of relationship marketing : how to keep customers for life (1994) / Cram, Tony
  13. Making customers count : a guide to excellence in customer care (1994) / Clutterbuck, David
  14. Customer clubs and loyalty programmes : a practical guide (1998) / Butscher, Stephan A.
  15. Building great customer experiences (2002) / Shaw, Colin
  16. Loyalty.com : customer relationship management in the new era of Internet marketing (2000) / Newell, Frederick
  17. Advances in relationship marketing (1995) / Payne, Adrian
  18. Customer relationship marketing : get to know your customers and win their loyalty (2nd ed, 2000) / Stone, Merlin
  19. Customer responsive management : the flexible advantage (1996) / Davis, Frank W.
  20. What customers like about you : adding emotional value for service excellence and competitive advantage (1998) / Freemantle, David
  21. What customers value most : how to achieve business transformation by focusing on processes that touch your customers : satisfied customers, increased revenue, improved profitability (1995) / Brown, Stanley A.
  22. Relationship marketing : successful strategies for the age of the customer (1991) / McKenna, Regis
  23. Marketing in the digital age (2nd ed, 2001) / O'Connor, John
  24. Relationship marketing for competitive advantage : winning and keeping customers (1998) / Payne, Adrian
  25. Direct and interactive marketing (2001) / Sargeant, Adrian
  26. In charge of customer satisfaction : a competence approach (1997) / Cartwright, Roger
  27. Customer care (1999) / Bee, Frances
  28. Strategic Internet Marketing 2.0 (2nd ed, 2004) / Dann, Susan J.
  29. Competitive customer care : a guide to keeping customers (1992) / Stone, Merlin
  30. Know your customer : new approaches to understanding customer value and satisfaction (1996) / Woodruff, Robert B.
  31. The Internet marketing plan. (2nd ed, 2000) / Bayne, Kim M.
  32. Marketing and entrepreneurship in SMEs : an innovative approach (1995) / Carson, David
  33. Strategic marketing (8th ed, 2006) / Cravens, David W.
  34. Consumers (2002) / Arnould, Eric J.
  35. Consumer behavior : buying, having, and being (5th ed, 2002) / Solomon, Michael R.
  36. Consumer behavior (8th ed, 2004) / Schiffman, Leon G.
  37. Hospitality management and organisational behaviour (4th ed, 2001) / Mullins, Laurie J.
  38. Researching and writing dissertations in business and management (2010) / Riley, Michael
  39. Organizational behaviour and work : a critical introduction (2nd ed, 2004) / Wilson, Fiona M.
  40. Consumer behavior and marketing strategy (7th ed, 2005) / Peter, J. Paul
  41. Marketing strategy and competitive positioning (3rd ed, 2004) / Hooley, Graham J.
  42. Marketing management (11th ed, 2003) / Kotler, Philip
  43. The customer service planner. (1992) / Christopher, Martin
  44. The sociology of work : an introduction (2nd ed, 1998) / Grint, Keith
  45. Creating powerful brands in consumer, service and industrial markets (3rd ed, 2003) / De Chernatony, L.
  46. Economics : a student's guide. (5th ed, 2001) / Beardshaw, John
  47. Marketing communications : engagements, strategies and practice (4th ed, 2006) / Fill, Chris
  48. Retail marketing (2nd ed, 2002) / McGoldrick, Peter J.
  49. Sociology, work and industry (4th ed, 2003) / Watson, Tony J.
  50. Contemporary British society (3rd ed, 2000) / Abercrombie, Nicholas
  51. Principles of marketing (3rd ed, 2003) / Brassington, Frances
  52. Competitive advantage : creating and sustaining superior performance (1985) / Porter, Michael E.
  53. Principles of marketing. (4th ed, 2006) / Brassington, Frances
  54. Strategic management : awareness and change (5th ed, 2005) / Thompson, John L.
  55. Operations management (5th ed, 2007) / Slack, Nigel
  56. Organizational behaviour : an introductory text (5th ed, 2004) / Buchanan, David A.
  57. Exploring corporate strategy (7th ed, 2005) / Johnson, Gerry

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