Franchising hospitality services| (2000) / Lashley, Conrad

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JOURNALS		BOOKS
		Franchising and other business relationships in hotel and catering services (1984) / Housden, Janet Food and beverage service (6th ed, 2002) / Lillicrap, D. R. Franchising : an international perspective (2003) / Hoy, Frank The guide to franchising (5th ed, 1992) / Mendelsohn, M. Introduction to management in the hospitality industry (7th ed, 2003) / Powers, Thomas F. Developing hospitality properties and facilities (2000) / Ransley, Josef The franchise paradox : new directions, different strategies. (1997) / Price, Stuart Hospitality retail management : a unit manager's guide (2000) / Lashley, Conrad Empowerment : HR strategies for service excellence (2001) / Lashley, Conrad Hospitality strategic management : concepts and cases (2005) / Harrison, Jeffrey S. Human resource management in the hospitality industry : an introductory guide (8th ed, 2005) / Boella, M. J. Understanding the hospitality consumer (2002) / Williams, Alistair Managing people in the hospitality industry (3rd ed, 1998) / Mullins, Laurie J. The international hospitality industry : organizational and operational issues (1995) / Jones, Peter The international hospitality industry : structure, characteristics and issues (2003) / Brotherton, Bob Managing employee relations in the hotel and catering industry (1995) / Lucas, Rosemary Behavioural studies in hospitality management (1995) / Carmouche, Rita Hospitality management and organisational behaviour (4th ed, 2001) / Mullins, Laurie J. Organizational behaviour in hotels and restaurants : an international perspective (1999) / Guerrier, Yvonne Developing hospitality properties and facilities (2nd ed, 2004) / Ransley, Josef Food preparation and cooking / Levels 1 & 2, 1995 standards edition. (1995) / Hayter, Roy Empowering service excellence : beyond the quick fix (1997) / Lashley, Conrad Managing human resources in the European tourism and hospitality industriy : a strategic approach (1995) / Baum, Tom International hotels : development and management (1994) / Gee, Chuck Y. Globalization strategy in the hotel industry (1995) / Go, Frank M. The business of hotels (4th ed, 2000) / Medlik, S. Human resource management for the hospitality and tourism industries (2007) / Nickson, Dennis International human resource management (2003) / Harris, Hilary Human resource management in the hospitality and tourism industry. (2nd ed, 1996) / Riley, Michael Introduction to hospitality operations (1996) / Jones, Peter Hospitality marketing (1996) / Wearne, Neil Hospitality facilities management and design (1992) / Stipanuk, David M. Organizational behaviour for hospitality management (1994) / Wood, Roy C. Food and beverage management. (3rd ed, 1998) / Davis, Bernard Human resource management for hospitality services (1997) / Goldsmith, Alistair An introduction to the UK hospitality industry : a comparative approach (2000) / Brotherton, Bob Organizations : behavior, structure, processes (10th ed, 2000) / Gibson, James L. Service quality in hospitality organizations (1996) / Olsen, Michael D. Front office : procedures, social skills, yield and management (2nd ed, 1999) / Abbott, Peter Competitive branding : winning in the market place with value-added brands (1998) / Nilson, Torsten H. Consumer behaviour in tourism (1999) / Swarbrooke, John Service operations management : improving service delivery (2nd ed, 2005) / Johnston, Robert Organizational culture and leadership (3rd ed, 2004) / Schein, Edgar H. Creating powerful brands in consumer, service and industrial markets (3rd ed, 2003) / De Chernatony, L. Strategic management and organisational dynamics : the challenge of complexity (3rd ed, 2000) / Stacey, Ralph D. Management and organisational behaviour (8th ed, 2007) / Mullins, Laurie J. Corporate strategy (2nd ed, 1999) / Bennett, Roger Strategic management : awareness and change (5th ed, 2005) / Thompson, John L. Competitive strategy : techniques for analyzing industries and competitors : with a new introduction (1998) / Porter, Michael E.