Principles of hotel front office operations| (2nd ed, 2000) / Baker, Sue

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International journal of hospitality management International journal of human resource management Cornell hotel and restaurant administration quarterly Caterer & hotelkeeper International journal of contemporary hospitality management		Planning and control for food and beverage operations (5th ed, 2001) / Ninemeier, Jack D. Hospitality sales and promotion : strategies for success (2001) / Taylor, Derek Food and beverage cost control (2nd ed, 2002) / Miller, Jack E. Handbook of hospitality strategic management (2008) / Olsen, Michael D. The restaurant : from concept to operation (5th ed, 2008) / Walker, John R. Hospitality operations : a systems approach (2003) / Jones, Peter Environmental management in the hospitality industry : a guide for students and managers. (2000) / Webster, Kathryn Using computers in hospitality. (2nd ed, 2000) / O'Connor, Peter Managing for quality in the hospitality industry (2006) / King, John H. Marketing for hospitality and tourism (3rd ed, 2003) / Kotler, Philip Supervision in the hospitality industry : applied human resources. (5th ed, 2007) / Miller, Jack E. Sustainability in the Hospitality Industry : principles of sustainable operations (2009) / Sloan, Philip Improving food and beverage performance. (1996) / Waller, Keith Human resource management in the hospitality industry : a practitioner's perspective (2005) / Tesone, D. V. Introduction to the hospitality industry (6th ed, 2006) / Powers, Thomas F. Environmental management for hotels : a student's handbook (1996) / Kirk, D. International hospitality management : concepts and cases (2007) / Clarke, Alan Developing hospitality properties and facilities (2000) / Ransley, Josef Human resource management in the hospitality industry (7th ed, 2000) / Boella, M. J. Hospitality marketing : an introduction (2004) / Bowie, David Front office : procedures, social skills, yield and management (2nd ed, 1999) / Abbott, Peter Principles of hospitality law (2nd ed) / Boella, M. J. Accounting for hospitality, tourism and leisure (2nd ed, 1998) / Owen, Gareth The international hospitality industry : structure, characteristics and issues (2003) / Brotherton, Bob Managing people in the hospitality industry (3rd ed, 1998) / Mullins, Laurie J. Human resource management in the hospitality industry : an introductory guide (8th ed, 2005) / Boella, M. J. The dynamics of managing diversity : a critical approach (2nd ed, 2005) / Kirton, Gill Understanding the hospitality consumer (2002) / Williams, Alistair Food and beverage management. (3rd ed, 1998) / Davis, Bernard Marketing for hospitality and tourism (4th ed, 2006) / Kotler, Philip In search of hospitality : theoretical perspectives and debates (2000) / Lashley, Conrad Marketing for hospitality and tourism (5th ed, 2010) / Kotler, Philip Managing people : a guide for managers in the hotel and catering industry (2nd ed, 2000) / Riley, Michael Developing hospitality properties and facilities (2nd ed, 2004) / Ransley, Josef An introduction to the UK hospitality industry : a comparative approach (2000) / Brotherton, Bob Entrepreneurship in the hospitality, tourism and leisure industries (1999) / Morrison, Alison J. Introduction to management in the hospitality industry (7th ed, 2003) / Powers, Thomas F. Accommodation management : perspectives for the international hotel industry. (1999) / Verginis, Constantinos S. Accommodation management : a systems approach (1993) / Jones, Christine Yield management : strategies for the service industries (1997) / Ingold, Anthony Hospitality marketing (1996) / Wearne, Neil Human resource management for tourism, hospitality and leisure : an international perspective (2006) / Baum, Tom Service operations management : improving service delivery (3rd ed, 2008) / Johnston, Robert The management of hotel operations (1989) / Jones, Peter Empowerment : HR strategies for service excellence (2001) / Lashley, Conrad Introduction to hospitality operations : an indisposable guide to the industry (2nd ed, 2002) / Jones, Peter Contemporary strategic management (2004) / Pettinger, Richard Profit planning. (2nd ed, 1999) / Harris, Peter J. Principles of hotel front office operations : a study guide (1994) / Baker, Sue Researching and writing dissertations in hospitality and tourism (1998) / Clark, Mona A. Human resource management : international perspectives in hospitality and tourism (2004) / D'Annunzio-Green, Norma Behavioural studies in hospitality management (1995) / Carmouche, Rita Introduction to hospitality operations (1996) / Jones, Peter Hospitality strategic management : concepts and cases (2005) / Harrison, Jeffrey S. The fundamentals of hospitality marketing (2000) / Mawson, Steve Strategic hospitality management : theory and practice for the 1990s (1991) / Boer, Andrew Restaurant planning, design, and construction : a survival manual for owners, operators, and developers (1997) / Katz, Jeff B. International human resource management : globalization, national systems and multinational companies (2006) / Edwards, Tony Human resource management for the hospitality and tourism industries (2007) / Nickson, Dennis Hotel management and operations. (4th ed, 2007) / Rutherford, Denney G. Hospitality management and organisational behaviour (4th ed, 2001) / Mullins, Laurie J. International human resource management (2004) / Harzing, Anne-Wil Hospitality facilities management and design (1992) / Stipanuk, David M. Organizational behaviour for hospitality management (1994) / Wood, Roy C. The business of hotels (4th ed, 2000) / Medlik, S. Corporate strategy for hospitality (1996) / Knowles, Tim International human resource management : managing people in a multinational context (3rd ed, 1999) / Dowling, Peter Hospitality retail management : a unit manager's guide (2000) / Lashley, Conrad Cultures and organizations : software of the mind. (2nd ed, 2005) / Hofstede, Geert H. Facilities management : an explanation (2nd ed, 1998) / Park, Alan Hotels and resorts : planning, design, and refurbishment (1995) / Lawson, Fred Hospitality management : a human resources approach (1992) / Mullins, Laurie J. Human resource management in an international context (2006) / Lucas, Rosemary Decentring leisure : rethinking leisure theory (1995) / Rojek, Chris Operations management (2006) / Greasley, Andrew Tourism and hospitality in the 21st century (2001) / Lockwood, Andrew International human resource management (2003) / Harris, Hilary The international hospitality industry : organizational and operational issues (1995) / Jones, Peter Managing employee relations in the hotel and catering industry (1995) / Lucas, Rosemary Organizational behaviour in hotels and restaurants : an international perspective (1999) / Guerrier, Yvonne Culture's consequences : comparing values, behaviors, institutions, and organizations across nations (2nd ed, 2001) / Hofstede, Geert Human resource management in the hospitality industry (1996) / Go, Frank M. Service quality in hospitality organizations (1996) / Olsen, Michael D. International hotels : development and management (1994) / Gee, Chuck Y. Organizational culture and leadership (3rd ed, 2004) / Schein, Edgar H. Service operations management : improving service delivery (2nd ed, 2005) / Johnston, Robert Organisational culture (2nd ed, 1998) / Brown, Andrew D. Human resource management for hospitality services (1997) / Goldsmith, Alistair The leadership experience (2nd ed, 2002) / Daft, Richard L. Entrepreneurship and small business (2nd ed, 2007) / Burns, Paul Globalization strategy in the hotel industry (1995) / Go, Frank M. Organizations : behavior, structure, processes (10th ed, 2000) / Gibson, James L. Managing human resources in the European tourism and hospitality industriy : a strategic approach (1995) / Baum, Tom Understanding management (4th ed, 2004) / Daft, Richard L. Essentials of organisational behaviour (3rd ed, 2011) / Mullins, Laurie J. Contemporary human resource management : text and cases (2nd ed, 2006) / Redman, Tom Consumer behaviour in tourism (1999) / Swarbrooke, John Marketing in travel and tourism (3rd ed, 2001) / Middleton, Victor T. C. Strategy in action (1995) / Thompson, John L. Foundations of economics (2nd ed, 2003) / Begg, David K. H.